How to file consumer complaint for defective product online
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"I bought a smartphone from a local store which stopped working within warranty period. The shopkeeper is refusing to replace or repair it. How can I file consumer complaint online and what is the procedure?"
Expert Legal Answer
Metis Law Chamber
Legal Experts
Online Consumer Complaint Filing Process:
Consumer complaints can be filed online through the National Consumer Disputes Redressal Commission (NCDRC) e-filing portal.
Jurisdiction Based on Claim Value:
- District Forum: Claims up to ₹1 crore
- State Commission: Claims ₹1 crore to ₹10 crores
- National Commission: Claims above ₹10 crores
Step-by-Step Online Filing:
- Registration: Create account on edaakhil.nic.in
- Case Details: Fill complainant and opposite party details
- Upload Documents: Purchase receipt, warranty card, correspondence
- Relief Sought: Specify compensation and relief required
- Fee Payment: Pay prescribed court fees online
- E-Verification: Submit with digital signature/OTP
Required Documents:
- Purchase invoice/bill/receipt
- Warranty card and service records
- Product defect photos/videos
- Communication with seller/manufacturer
- Bank statements showing payment
- Identity proof and address proof
Court Fees:
- Up to ₹20,000: No fee
- ₹20,001 to ₹5 lakhs: ₹200
- ₹5 lakhs to ₹20 lakhs: ₹400
- Above ₹20 lakhs: ₹5,000
Defenses Available:
Product defects, service deficiency, unfair trade practices, misleading advertisements, overcharging, and warranty violations.
Timeline:
District forums must dispose complaints within 5 months. Online filing saves time and provides case tracking facility.
For expert assistance in consumer complaint filing and representation, contact Metis Law Chamber's consumer protection specialists.
Important Disclaimer: This information is for educational purposes only and should not be considered as legal advice for your specific situation. Laws can be complex and fact-specific. For personalized legal assistance and representation in your case, please contact Metis Law Chamber immediately for a detailed consultation with our legal experts.
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